Bigcommerce Features


Bigcommerce General Feature List

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Store Design

  • Theme Store with free and premium design templates
  • Easily customize your website with Style Editor
  • Responsive design themes
  • Multi-level category flyout menus
  • Integrate your existing design
  • HTML and CSS editable in browser
  • HTML and CSS editable via WebDAV
  • Static website text editable using your mouse
  • Email templates editable from control panel
  • Works in all popular web browsers
  • Web-based control panel
  • Template comparison (diff) tool
  • Homepage carousel builder to easily highlight products and promotions
  • Standard or theme-specific social media icons

Help & Support

  • Support professionals available 24/7 via phone, live chat and email
  • Support on Twitter and Facebook during normal business hours
  • A community forum to get tips and advices from other Bigcommerce users
  • 500+ support articles and step-by-step video tutorials in our in-depth Knowledgebase
  • The Client Success team of ecommerce coaches

Hosting & Security

  • Level 1 certified PCI compliant
  • Enterprise-grade network architecture
  • Over 1,000 Gbps of connectivity
  • SAS 70 Type II certified data center
  • Content delivery network for lightning-fast loading speeds
  • Three distinct and redundant networks
  • Hacker-deterrent security provisioning
  • Biometric security system with badge access
  • TDigital security video surveillance
  • Multiple public peers
  • Shared SSL certificate
  • The ability to buy your own SSL certificate
Images & Photos
  • Upload as many photos as you want (up to plan limits)
  • Add photos from your computer or a website
  • Homepage carousel highlights your product images
  • Automatically generated image listing for product pages
  • Photo thumbnails on product pages
  • SuperZoom instant photo zooming
  • Thumbnail photos created automatically
  • Upload dozens of images at once
  • Image manager
  • Popup/lightbox window for large images
  • Per-image alt text and description for SEO
  • Photos shareable between products
Orders & Checkout
  • Abandoned Cart Saver (Gold plans and above)
  • InstantAdd suggestive cart popup
  • Single page checkout
  • Support for pre-orders
  • Order archiving
  • Minimum and maximum product quantities
  • Basic shipping quote estimates
  • Guest checkout option
  • Refunds and store credits
  • Custom checkout form fields
  • Delivery/event dates
  • Order tracking links sent automatically via email
  • Order confirmation emails
  • Terms agreement
  • Multiple items can be added to cart
  • Order shipments
  • Order messaging system
  • Saved order data for quick re-orders
  • Maintenance mode
  • Support for custom starting order numbers
Product Options & Bundling
  • Products options: sizes, colors, configurations, etc.
  • Unlimited options for each product
  • Option field types: checkbox, date picker, file upload, text field, multiline text field, number field, product list, color swatch, texture swatch, and rectangle
  • Product bundles with item-level inventory automation and custom rules
  • Options don't count towards product limit
  • Rules to adjust price, weight, photo and stock, eg charging extra for larger sizes
  • Product option sets
  • Option assignment to multiple products
  • Addition, subtraction or fixed price for each option
  • Addition, subtraction or fixed weight for each option
  • Unique SKUs for each product option
  • Unique images for each product option
  • Stock on hand for each product option
  • Low stock level for each option
  • Configurable display order for product options
  • Inventory tracking per option
  • Option filtering
  • Out-of-stock settings at the option level
  • Bulk update of option values per product via CSV
  • Paging for product option editing
  • Specific options can be disabled for purchase
  • Option selection requirement before purchasing
  • Re-order function preserves product options
  • Options displayed with order and on invoice
  • Option set-level price rules
  • Option set-level weight rules
  • Option set-level availability rules
  • Bulk application of option set to multiple products
Tax Rates & Settings
  • The most flexible tax system available
  • Automated sales tax setup for US states
  • Full support for geographic tax zones
  • Multiple classes
  • State-based tax zones
  • Country-based tax zones
  • Unlimited tax rates & zones
  • Prices inc/ex tax
  • Flat tax option
  • Tax class display in store
  • Tax shown on invoices, etc.
  • Flexible tax rules and flow
  • Sales tax report by date
  • Support for selling locally, nationally or internationally
Configurable Fields
  • Collect additional product info
  • Text, file and checkbox field types
  • Dropdown field types
  • Fields display on product page
  • Fields display on invoice
  • Upload file formats can be restricted
  • Fields shown with order for processing
  • Unlimited number of fields supported
  • Required fields
CMS
  • Full content management system functionality
  • 100% browser based
  • Webpage publishing
  • Easy-to-use WYSIWYG editor
  • Page dropdown/popout menus
  • SEO-friendly pages
  • Category restriction by customer group
  • Content publishable from RSS
  • Contact forms (responses sent via email)
  • Category reassignment for products when deleting categories
  • News items
  • Built-in blog
  • Treeview category management
  • Drag and drop category assignment
  • Banners and promotions
Import/Export Options
  • Bulk export/re-import for thousands of items
  • Imported products review for quality control
  • Easy importation of existing products
  • Two-way sync with Intuit QuickBooks through Webgility eCC
  • Extremely flexible import system
  • Product export to CSV/XML
  • Order export to Shipworks
  • Export to MYOB, Peachtree
  • One-way sync with StoneEdge
SEO
  • Custom product URLs
  • Custom category URLs
  • Custom web page URLs
  • Custom news item URLs
  • Custom-defined URL formats
  • Bulk update for URLs
  • Automatic 301 redirects
  • Redirect non WWW to WWW
  • Redirect WWW to non WWW
  • HTML easily parsed by search spiders
  • Robots.txt file editable in control panel
  • Correct use of robots.txt file
  • PageRank not passed to irrelevant pages
  • 301 redirect links creation
  • Per-page optimization (title, meta, etc.)
  • Default page title and meta details
  • Page title and meta details per product
  • Page title and meta details per page
  • Page title and meta details per category
  • Automatically generated HTML sitemap
  • XML sitemap for Google Webmaster Tools
  • Built-in blog
  • SEO-friendly title tags
  • SEO-friendly product links
  • SEO-friendly category links
  • SEO-friendly brand links
  • SEO-friendly search links
  • SEO-friendly page links
  • SEO-friendly news links
  • SEO-friendly link toggling for major pages
  • Tableless store designs
  • Custom product image alt text
  • New search engine optimization added regularly
  • Correct use of NOFOLLOW attribute
  • Lightweight HTML, separate from CSS
  • HTML and CSS templates
  • Access to modify HTML & CSS
Delivery/Event Dates
  • Date-based events support for selling tickets to concerts, conferences, etc.
  • Delivery dates support for selling flowers, baked goods, etc.
  • Date range limitations configurable per product
  • Customizable date field name
  • Orders filterable by delivery/event date
  • Orders exportable by delivery/event date
  • Support for controlling number of tickets available for purchase
  • Delivery confirmation of purchase via email
  • Date selection required or optional
  • Date selected shown along with order details
  • Date selected shown on invoice
In-Store Merchandising
  • Full product catalog
  • Online checkout system
  • "Call for pricing" option
  • One click add to cart
  • Optimized usability
  • Product comparisons
  • Order status updates
  • Live order tracking
  • Email/print invoices
  • Customer address book
  • Private wish lists
  • Public wish lists
  • Order messaging system
  • Related products
  • Suggestive cart
  • "You may also like"
Products & Merchandising
  • Support for selling physical products, digital goods, and services
  • Product options (size, color, etc.)
  • Homepage carousel builder lets you easily highlight products
  • Minimum and maximum product quantities
  • Custom fields (i.e., text to print on a t-shirt)
  • Bin picking number per product/SKU which appears on packing slip
  • Bulk discount quantity pricing
  • Gift wrapping options
  • "Catalog only" mode
  • Photo editing through Pixlr.com
  • "Call for pricing" option
  • Subcategories
  • Importation of products, images, options, etc.
  • Bulk export/re-import
  • Support for brands/manufacturers
  • Unlimited categories
  • Per-product SKUs or custom codes
  • Per-option SKUs or custom codes
  • Full WYSIWYG editor for descriptions
  • Embed videos in product descriptions
  • Per-product YouTube video gallery
  • Editable product description HTML
  • Cut/copy/paste support in WYSIWYG editor
  • Per-product gift wrapping
  • Live shipping quotes
  • Product reviews & comments
  • Built-in spam prevention for product reviews
  • IntenseDebate comment/reviews integration
  • Disqus comment/reviews integration
  • Specify cost price
  • Recommended retail price
  • Sale pricing
  • Taxable and non-taxable products
  • Per-product purchasing disablement
  • Live shipping quotes
  • Free shipping on a per-product basis
Analytics
  • 20+ performance reports
  • Daily conversion rate
  • Top 20 customers
  • Bestselling products
  • Storage reports
  • Transfer reports
  • Sales tax report by date
  • Popular products
  • Inventory report
  • Customers by date
  • Revenue per customer
  • Search keywords with results
  • Search keywords without results
  • Best performing keywords
  • Worst performing keywords
  • Search term corrections
Customers & Groups
  • Flexible customer groups
  • Customer group discounts
  • Default group for new customers
  • Support for moving customers between groups
  • Category level discounts
  • Product level discounts
  • Storewide group discounts
  • Customers filterable by group
  • Up to 100 customers exportable by group
  • Unlimited customer groups
  • Individual entering of new customer details
  • CSV import of customers
Inventory Management
  • Out-of-stock settings for products and options
  • Low stock notifications via email
  • Low stock displayed on product pages
Returns System (RMA)
  • Complete returns system
  • Refund, swap or store credit
  • Customizable return reasons
  • Customizable return actions
  • Supports return of specific items from an order
  • Status updates sent to customer via email
  • Returns requested from "My Account" page
  • Support for limiting staff access to view/process returns
  • The ability to disable returns
  • Email notification for new returns
  • Complete audit log of all return requests
Marketing & Promotions
  • Abandoned Cart Saver (Gold plans and above)
  • Integration with Olark live chat
  • Free shipping coupon codes
  • Coupon usage limitable by location and/or shipping method
  • Coupons limitable to specific number of uses
  • Free shipping eligibility displayed on product pages
  • eBay integrationfor selling/auctioning products
  • Trackable coupon codes
  • Integration with popular shopping comparison sites
  • Integration with MailChimp
  • Homepage carousel builder to easily highlight products and promotions
  • Google Trusted Stores automation for improved conversion
  • Coupon expiry date
  • Coupon limited uses
  • Google Analytics integration
  • Bulk discounts per product
  • Gift certificates
  • Gift certificates editable in WYSIWYG editor
  • Online certificate use
  • Promotional banners
  • Discount rules system
  • Promotions: buy one get one free, free shipping over $x, $x off orders over $y, etc.
  • "Customers who viewed this product also viewed" panel
  • Newsletter subscriptions
  • Affiliate tracking codes supported
  • RSS feeds
  • Google AdWords export
  • Yahoo Search Marketing export
  • Popular products list
  • New products list
  • Top sellers list
  • Quick search popup box
  • "Did you mean?" functionality
  • Integration with any live chat software
Email Marketing
  • Integration with iContact
  • Integration with MailChimp
  • Integration with Constant Contact
  • CSV newsletter subscriber export
  • CSV customer export
Social Media Marketing
  • Facebook storefront via SocialShop 2
  • Facebook "Like" buttons on product pages
  • Facebook OpenGraph meta support
  • Support for Pinterest Rich Pins
  • IntenseDebate comment/reviews integration and sharing on Facebook/Twitter
  • Disqus comment/reviews integration and sharing on Facebook/Twitter
  • AddThis button for sharing to popular social media sites
  • Standard or theme-specific social media icons
Shopping Comparison Engines
  • Built-in integration with popular shopping comparison sites
  • Product export to MySimon
  • Product export to NexTag
  • Product export to PriceGrabber
  • Product export to Shopping.com
  • Product export to Google Shopping
Mobile Commerce
  • Mobile selling on all popular devices
  • iPad-native shopping experience
  • iPhone-optimized mobile experience
  • Android-optimized mobile experience
  • Palm Pre-optimized mobile experience
  • Blackberry-optimized mobile experience
  • Support for PayPal Express Mobile
Sell on eBay
  • Manage eBay product listings from Bigcommerce
  • Fast and easy listing to eBay
  • Reusable eBay listing templates
  • Per-product auction or BIN listings
  • Custom shipping and taxes for eBay listings
  • Custom price variances for eBay listings
  • Live listings viewable from Bigcommerce
  • Automatic order creation in Bigcommerce when auction is won or BIN is purchased
  • Fulfillment of eBay orders directly from Bigcommerce
  • Order filtering
  • eBay auctions & BINs tied into store inventory
  • Automatic inventory reduction for orders
  • No limit on number of eBay listings
  • Per-staff permission for adding/editing listings
Payments & Shipping
  • Accept credit cards online
  • Support for 60+ payment gateways, including PayPal
  • Support for secure checkout
  • Print USPS postage labels in the control panel
  • UPS, USPS and FedEx address label printing via Shipworks integration
  • Support for "offline" payments like COD, pay in store, pay by check, etc.
  • Support for phone orders
  • Multiple currencies supported
  • Regular conversion rate updates
  • Location auto-detection for currency
  • Real-time shipping quotes for UPS, USPS, FedEx, Aus Post, etc.
  • Customizable shipping rates
  • Shipping methods limitable by country
  • Shipping methods limitable by state
  • Shipping methods limitable by ZIP code
  • Various free shipping options
  • Handling cost support
RESTful API
  • JSON and XML responses
  • Standards compliant
  • Push/pull data capability
  • Basic authentication
  • 3rd-party integration
  • Desktop, mobile and web apps
  • Webhooks let apps communicate with stores in real time
Multi-Currency Support
  • Robust multi-currency support
  • Live, automatically updated exchange rates
  • Automatic visitor currency detection
  • Custom exchange rates if required
  • Default currency
  • Per-currency symbol, decimal places, etc.
Dropshipping & Warehouse
  • Dropshipping through Ordoro integration
  • Warehousing & inventory by Shipwire
  • Suppliers invoice emails
  • CSV order export
In-Store Search
  • Search suggest
  • "Did you mean?" suggestions
  • Related searches list
  • Advanced product filtering and faceted search
  • Filtering by price
  • Filtering by free shipping
  • Shopping by brand
  • Shopping by price
Miscellaneous
  • Support for adding/editing your own DNS records
  • Up to 100 orders per page selectable in admin
  • Up to 100 products per page selectable in admin
  • Up to 100 customers per page selectable in admin
  • Minimum password strength indicator
  • Automatic admin logout after 15 minutes
  • Admin passwords hashed and salted
  • Inactivity prompt dialog and automatic logout without page redirect
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